Returns Policy
At MivCare, our priority is your satisfaction. If you find any issue with your purchase, we extend a 100% money-back guarantee for products that arrive defective or sustain damage during shipping.
Conditions for Returns:
- The product must be either defective or have suffered damage in transit.
- Returns must be initiated within 30 days from the delivery date.
Return Process:
1- Reach out to our customer support at support@mivcare.com, detailing the problem. Please include photos of the defective or damaged item.- 2- Once we confirm the issue, we'll send you a return address. Please note, return shipping costs fall on the customer, except for defective or damaged items.
Refunds and Exchanges:
- You have the choice between a replacement or a refund.
- Refunds are issued to the original payment method within a set number of days after we receive the returned item.
Additional Information:
- Our return policy is valid for 30 days post-purchase. Unfortunately, we cannot offer refunds or exchanges beyond this period.
- We reserve the right to deny returns that do not meet our Returns Policy conditions.
- This policy may be updated; kindly revisit it periodically for any changes.
Contact Us: For further details on our returns policy or if you have questions, feel free to contact us at support@mivcare.com or via our website's "Contact Us" section.