Returns Policy

At MivCare, our priority is your satisfaction. If you find any issue with your purchase, we extend a 100% money-back guarantee for products that arrive defective or sustain damage during shipping.

Conditions for Returns:

  • The product must be either defective or have suffered damage in transit.
  • Returns must be initiated within 30 days from the delivery date.

Return Process:

1- Reach out to our customer support at support@mivcare.com, detailing the problem. Please include photos of the defective or damaged item.
  1. 2- Once we confirm the issue, we'll send you a return address. Please note, return shipping costs fall on the customer, except for defective or damaged items.

Refunds and Exchanges:

  • You have the choice between a replacement or a refund.
  • Refunds are issued to the original payment method within a set number of days after we receive the returned item.

Additional Information:

  • Our return policy is valid for 30 days post-purchase. Unfortunately, we cannot offer refunds or exchanges beyond this period.
  • We reserve the right to deny returns that do not meet our Returns Policy conditions.
  • This policy may be updated; kindly revisit it periodically for any changes.

Contact Us: For further details on our returns policy or if you have questions, feel free to contact us at support@mivcare.com or via our website's "Contact Us" section.